Shipping policy
SHIPPING POLICY
Effective Date: July 22, 2026
Thank you for shopping with Shai Marie Beauté Store. We are committed to providing a smooth and convenient shopping experience. This Shipping Policy explains how we process and ship orders placed through our online store.
1. ORDER PROCESSING
Orders are typically processed within 2–5 business days after payment has been successfully received and your order has been confirmed.
Orders are processed Monday through Friday, excluding weekends and major holidays.
Please allow additional processing time during holidays, promotional events, product launches, or periods of high order volume.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when available.
2. SHIPPING OPTIONS AND DELIVERY TIMES
Available shipping methods and estimated delivery times will be displayed at checkout.
Estimated delivery times begin once your order has been shipped and are provided by the shipping carrier. Delivery times are estimates and are not guaranteed.
Shai Marie Beauté is not responsible for delays caused by shipping carriers, weather conditions, holidays, natural disasters, customs delays, or other circumstances outside of our control.
3. SHIPPING FEES
Shipping charges are calculated and displayed at checkout based on the shipping method, destination, order size, and applicable carrier rates.
Any applicable taxes, fees, or additional charges will be displayed at checkout when applicable.
Shai Marie Beauté may offer free shipping promotions from time to time. Any minimum purchase requirements or restrictions will be stated in the applicable promotion.
4. SHIPPING ADDRESS
Customers are responsible for providing an accurate and complete shipping address at checkout.
Please carefully review your shipping information before submitting your order. Shai Marie Beauté is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you realize that you entered an incorrect shipping address, please contact us as soon as possible. While we will make reasonable efforts to assist, we cannot guarantee that an address can be changed after an order has been processed or shipped.
If an order is returned to Shai Marie Beauté due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.
5. TRACKING INFORMATION
When tracking information is available, it will be provided to the email address associated with your order.
Once an order has been transferred to the shipping carrier, tracking updates and delivery status are controlled by the carrier.
If tracking information shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, and your local delivery carrier.
Shai Marie Beauté may assist with contacting the carrier when appropriate but cannot guarantee replacement or reimbursement for packages marked as delivered.
6. LOST, STOLEN, OR MISSING PACKAGES
Shai Marie Beauté is not responsible for packages that are lost, stolen, or misplaced after the shipping carrier confirms delivery to the address provided at checkout.
If your package is marked as delivered but you have not received it, please contact the shipping carrier directly to report the issue.
We may request additional information or documentation to assist with an investigation.
7. DAMAGED PACKAGES
If your order arrives damaged, please contact Shai Marie Beauté as soon as possible.
Please provide your order number and clear photographs of the damaged package and products. We may use this information to evaluate the issue and determine an appropriate resolution.
Customers should retain the original packaging until the issue has been resolved, as it may be required for a shipping claim.
8. INCORRECT OR MISSING ITEMS
If you receive an incorrect product or an item is missing from your order, please contact us promptly after delivery.
Include your order number and photographs of the items received, if applicable.
We will review your order and work to resolve the issue as quickly as reasonably possible.
9. INTERNATIONAL SHIPPING
At this time, Shai Marie Beauté may offer shipping to select locations outside the United States, depending on available shipping options at checkout.
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their destination country.
Shai Marie Beauté is not responsible for delays or additional charges resulting from customs processing or international regulations.
10. SHIPPING RESTRICTIONS
Certain products may be subject to shipping restrictions based on destination, carrier requirements, or applicable laws and regulations.
If an item cannot be shipped to your location, we reserve the right to cancel the affected portion of your order and issue an applicable refund.
11. ORDER CANCELLATIONS
Orders may only be canceled before they have been processed or shipped.
Once an order has been processed or shipped, it may no longer be eligible for cancellation.
If you need to request a cancellation, please contact us as soon as possible after placing your order. We will make reasonable efforts to accommodate your request but cannot guarantee cancellation.
12. CONTACT US
If you have questions about your order or our Shipping Policy, please contact us:
Shai Marie Beauté
23296 Farmington Rd, Suite 309
Farmington, MI 48336
Phone: (313) 949-9096
Email: Shaimariebeaute@gmail.com
By placing an order with Shai Marie Beauté Store, you acknowledge that you have read and agreed to this Shipping Policy.
Shai Marie Beauté reserves the right to update or modify this Shipping Policy at any time. Any changes will become effective when the updated policy is posted on our website.